Our telemetry is no longer showing active performance or availability impact across customer-facing Hyperforce environments
Posted Sep 16, 2026 - 17:04 UTC
Update
Update from Salesforce:
We’ve completed applying the mitigation across the affected Hyperforce environments and are conducting fleetwide validation to confirm service recovery. Most customer-facing impact has cleared, while we work through a small number of remaining instances that require additional verification or targeted recovery actions.
Customers on any remaining affected instances may continue to experience severe delays, intermittent errors, or difficulty accessing some services and creating support cases.
Posted Sep 16, 2026 - 16:25 UTC
Update
Update from Salesforce:
We've completed the next phase of the rollout. We're manually restarting instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this.
Investigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
Posted Sep 16, 2026 - 14:06 UTC
Update
Update from Salesforce:
The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix.
Posted Sep 16, 2026 - 12:28 UTC
Update
Update from Salesforce:
We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances.
Posted Sep 16, 2026 - 11:02 UTC
Update
Update from Salesforce:
We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with third-party infrastructure.
Posted Sep 16, 2026 - 10:28 UTC
Identified
Salesforce is having a MultiNode outage, with multiple Orgs getting hit with 'We are down for maintenance' instead of loading pages, as well as API failures. Please see the following Salesforce Status(https://status.salesforce.com/incidents/20004433)